Complimentary Worldwide Shipping

Delivery time:

• UK: 1–3 days, Next Day available
• USA & Canada: 2–6 days
• Europe: 2–4 days
• Australia: 4–8 days
• Rest of World: 3–10 days

Orders placed by 2pm GMT (Monday to Friday, excluding public holidays) are dispatched the same day. Orders placed after 2pm are dispatched the next working day.

If, for any reason, you are not satisfied with your purchase, you may request an exchange or return within 30 days of delivery. 

We offer complimentary exchange per order if you wish to exchange your item.

A return label fee applies to returns.

Refunds are issued to your original payment method within 14 working days of receiving your returned item(s).

For anything further please go to Returns page or contact us on customers@neous.co.uk

Every NEOUS shoe and bag is made to endure, backed by a 12-month guarantee covering manufacturing faults, made from durable materials and considered construction. Terms and conditions apply.

• All leather used in our products is REACH compliant.
• 72% of all leather used in our products is sourced from a Leather Working Group certified partner.
• Your purchase will be shipped in a Forest Stewardship Council certified box and a cotton bag which is certified by the Global Organic Textile Standard.
• Above all we stand for quality artisan products which will endure the life steps of our customers.
• With OneTreePlanted, a tree will be planted for every order.